Terms of Service

Agreement and Store Use

In practical terms, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. To keep expectations transparent, lawful use is required; interference, unauthorized access, abusive activity, and infringement are prohibited.

Orders, Payment, and Taxes

Under this standard, an order is subject to acceptance, payment authorization, fraud review, and product availability. To keep expectations transparent, prices are presented in USD, and Taxes are collected as required by applicable law rather than under a blanket tax exemption.

Merchandise Information

As a service commitment, our current assortment covers hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise, with product-specific descriptions and specifications presented on the applicable listing. For clarity, we may correct catalog, availability, or presentation errors and will address a materially affected order before it is fulfilled.

Shipping, Returns, and Cancellation

To keep expectations transparent, an order may be cancelled before shipment by contacting customer service; after shipment, the Refund Policy applies. As part of this policy, the linked Shipping, Refund, Privacy, and Payment policies supplement and are incorporated into these store terms.

Applicable Limits

As part of this policy, these terms do not remove non-waivable rights provided by applicable consumer law. Consistent with these terms, liability provisions operate only within the limits allowed by law and alongside mandatory customer protections.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 486 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcrod.shop
Phone: (843) 871-5836