Refund Policy

Eligibility Window

In keeping with our published standards, a 30-day return and exchange window begins when an eligible order is delivered by hexclad. For eligible requests, items should be returned with the included components and in a condition suitable for inspection.

Limited Categories

Where applicable, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Where applicable, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

How Resolution Works

To keep expectations transparent, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. Under this standard, an approved refund is issued to the original payment method within 5–10 business days following the required review.

Approved Return Costs

For eligible requests, merchant-paid return shipping applies to every approved no-reason return and exchange. For eligible requests, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Before and After Shipment

To keep expectations transparent, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. For customer assurance, returns use 486 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States by default, subject to any different authorized address supplied for the specific request.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (843) 871-5836
Physical and return address: 486 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcrod.shop