Payment Policy

About Credit/Debit Card

Consistent with these terms, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. As part of this policy, the specific options available for a transaction are displayed securely during checkout.

Security and Failed Payments

As a service commitment, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. In practical terms, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

USD Checkout

For eligible requests, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. Where applicable, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Taxes, Cancellations, and Refunds

To keep expectations transparent, applicable Taxes are assessed according to law, and no blanket tax exemption is offered. Under this standard, approved refunds are returned to the original payment method within 5–10 business days, subject to normal financial-institution posting time.

Business Information

Business name: hexclad
Brand/store name: hexclad
Phone: (843) 871-5836
Physical and return address: 486 N Kings Hwy, Myrtle Beach, South Carolina 29577, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexcrod.shop